How a co-ordinator worked to help a mother with a disabled child

We were referred a family whose son was disabled.  The mother acted as sole carer and felt she was the only one responsible for his care.  His needs were complex and she cared for him 24/7, which was exhausting for her. But she regarded it as  her duty and didn’t want to burden anyone else, even her family, with the task of looking after her son.

As the Midlothian Family Support Co-ordinator I contacted mum and arranged the first Initial Visit to discuss what a volunteer could offer and how this could help mum.  Mum was initially hesitant about accepting support, she was very anxious at the thought of allowing a “stranger” into her home to spend time with her son, as she felt this was her own duty and responsibility. Mum said her own needs were not important and that she felt very guilty if she spent time doing things for herself, such as arts and crafts, dishes, cooking, relaxation sessions etc. I explained that she was important to the family and that taking care of her health and well being was vital so that she could care for the others.  Although she was reluctant, she said she would try it, but didn’t feel this would make a difference to her.

After some consideration I introduced a volunteer who I thought would be a good match for the family.  I took the volunteer to meet them and we all discussed the support mum would like from our service. Mum said that she was happy to try weekly visits, but that she was still a little unsure.

After a month of visits, I saw the family for a usual first month review to see if the support from their Volunteer was helpful and if the family felt it was working for them. And this is what she said:

When my health visitor referred me to Home Link to see how a volunteer could come and help me with my son at home I was very skeptical about it working out.

My son has long term condition and has complicated needs with regards to handling, feeding, medication and communication. As his full time carer, I convinced myself it was my job and my job alone, but this only resulted in me feeling isolated and incredibly tired. I felt anxious about allowing anyone to help with him, even my own family.

When our volunteer started we spent the first session chatting over a cup of coffee, I felt if I got to know them better I would feel less anxious.

As the weeks went on I consciously pushed myself to create a greater physical distance between my son and myself. I started to feel a little lighter after each session, buoyed by my son clearly enjoying our volunteer’s company and the sky not caving in afterwards! I started to look forward to the next week. It was a big step to ask someone else to help with the tube feeding, which now feel I can do. Now I am planning the next step – to let someone else care for my son while I leave the house, which I haven’t done before but now feel is achievable in the near future.

Ultimately, I have come to realise that sharing my son’s care not only benefits my physical and mental health but also provides a safety net for him. In the event of the unthinkable, I know that someone else could care for him. It has been a tough journey of accepting my son’s lifelong disability and letting others in to share his care but slowly with the help of Home Link we are making changes together as a family (including the wider family circle) to safeguard our future.

I also met the family volunteer to discuss how they were feeling about how the visits were going and plan activities to do with the little boy.  I took the Volunteer to visit Midlothian Playbase, a toy library that we are a member of.  We are able to borrow books and toys for 6 weeks. The volunteer borrowed some unusually large books because they felt that A1 size books would perhaps be different for him and easily accessible. The little boy loved them and the Volunteer enjoys spending time with the boy sharing the books, and said “his wee face lights up when we read together”.

This support has had a massive impact on the family after only a few weeks and transformed mums feeling about having to take sole responsibility.

Conference “Childhood Trauma- Let’s take action”

Home link family support would like to invite you to ½ day conference, 7 March 2019

Please come and join us to hear about and develop a city-wide approach to trauma informed practice in Edinburgh.

We welcome a keynote address from Maree Todd, Minister for Children and Young People.

More info here

Volunteer with us in 2019

Make volunteering to help a local family your New Year’s Resolution.

Some families with small children in Edinburgh and Midlothian don’t have anyone to confide in. They need someone like you to visit them for 2hrs a week to listen to their worries, read and play with their kids and help the family to be more resilient.

You don’t need experience, we’ll train you. It’s incredibly satisfying to see a family developing in confidence and it’s great experience for your career.

A parent says: “It’s just nice to have somebody that you know is on your side. It was really good support at a difficult time that helped us as a family get a wee bit stronger when we needed it.’

A volunteer says: “You are building the family up from the first time you meet them, seeing them grow, so they can stand on their own two feet when you go”.

Would you like to join us?

We will be training new volunteers on Saturdays in Feb 2019.

Get in touch for a chat 0131 661 0890

We really need more volunteers for 2019

We achieve EXCELLENCE award for the third time

We are proud to have received our third QiB award, saying that we have ‘achieved the required standard for Excellent Practice in Befriending’ and is awarded by Befriending Networks Scotland.

The process requires us to thoroughly examine our practice to ensure that we have everything in place to offer volunteers and families a really well thought through and tailored service.  It takes a lot of work to comply with the QiB requirements but it is really worthwhile as it gives us time to examine everything we do and ensures that we keep our practice up to date.

The Quality in Befriending (QiB) Award is the only award in the UK, which is specifically tailored for befriending services. The QiB Award is valued by referrers, befrienders, commissioners and funders.

 “Achieving QiB demonstrates that a project has the management expertise, processes and resources to deliver a consistently high quality service. Both client and volunteers can expect to be fully prepared and supported throughout their befriending experience. ”             

External Verifier

“Achieving QiB is no mean feat. It means that a project has systematically investigated its own practice in order to compile its application. It means that the project has internal procedures in place and in practice to ensure that its work provides the best experience for everyone involved in the relationships it initiates. And it means that the project has been able to produce evidence of all of this for assessors and verifiers to clearly see that standards of good practice have been met.”           

External Verifier
Sections of the report

After meeting a volunteer and a family the overall comment on the feedback report on Home Link Family Support said:

  • The service is clearly well organised and has clear processes and procedures in place across the different parts of the service. 
  • Both the family and the volunteer felt very well supported by the project and although had no difficulties to raise did feel they could have raised these should they have needed to.
  • The family was clear that the service had been valuable and had provided her support “The service is really reliable which I need and I look forward to XX coming.  I would just like to say THANK YOU to Home Link it has been so helpful, it’s shame my year is almost over.” She also stated “I would recommend the service to other mums,  it makes the day go brighter.”

QiB verifiers selected a couple of areas of particularly good practice:

Specific examples of noteworthy resources and materials included in the application are listed below with comments.

  • It was nice to hear from the family that although it took a while to meet her family volunteer it didn’t feel like she was on a waiting list and the Coordinator kept in regular contact and supported her during the time “it didn’t really feel like waiting”
  • Good examples viewed of both qualitative and quantitative data on internal evaluations and the use of an external evaluator.
  • Out of hours well thought out and clear procedures
  • Good clear strategic plan with clear aims and responsibility and timelines and indicators

Cody’s Xmas Toy Box

What a wonderful surprise. Cody, aged 10, delivered sackfuls of children’s Christmas gifts to our office.

His amazing fundraising effort called Cody’s Xmas Toybox, enables us to provide  for over 50 vulnerable children across Edinburgh, we can’t thank him enough.

This Christmas 60% of the families we support are struggling to make ends meet, Cody’s generosity means their children will have presents to open this year”

 

 

We get help with extra sparkle for Families

We help families with small children, but we also get help from these two local organisations who help us give a little extra bespoke sparkle to small children who usually get very little.

Kids Love Clothes collect the anonymised details of a child from us. A few days later they deliver literally bags of stuff to our office; beautifully laundered and pressed, and especially picked out for to suit that child.  They included shoes, these wonderful pink wellies pictured and even party clothes. Our Coordinators then take them to families who perhaps are newly arrived from places like Syria, or are living in Emergency accommodation, or simply don’t have warm winter clothes for their kids so they can’t play outside.

One mum said “It was like the clothes were tailored for them, everything fitted. It is so much easier knowing the children have lots of clothes to change into and I don’t have to keep washing the few outfits they have. I don’t need to use the washing machine every day so it saves electricity and saves me money. They don’t have to wear the same having the same stuff every day and they are not going out with clothes that are shredded at the knees or elbows.”

Another service that we love to use is Free Cakes For Kids, a brilliant organisation with an army of volunteer bakers who make personalised birthday cakes to order for children who would otherwise go without.

Their creations are magnificent, worthy of Great British Bake Off, like this stupendous Power Puff Girls cake that we delivered this week. It is like a work of art!

If you want to bake or have clothes or time to give to these wonderful organisations, please get in touch with them

freecakesforkidsedinburgh@gmail.com   https://www.facebook.com/KidsLoveClothes/

 

Developing Speech and Language Through Play

Katie has two children under 5. Due to complex circumstances, the children have had some difficulty adjusting to family relationships and engaging with other children.

Their behaviour at home is sometimes difficult to manage. An Early Years Coordinator from Home Link visited the family, and spent some time getting to know them. The coordinator discussed a support plan with the family, and the family identified what was going well and what they would like to work on. They were then matched with a supportive volunteer.

The volunteer visits for 2 hours a week. Initially she spent time getting to know the family, and playing with the children. Once they were comfortable with each other, the visits developed to include crafts, and role play, as well as free play. The children and the volunteer use lots of imaginative play, which lets them practice interacting with different people and situations.

Katie is delighted and has really noticed a change, her own mood has improved and she says:  “Daniel always looks forward to the volunteer’s visits. It has really developed his confidence. He has developmental difficulties, and the time with the volunteer has really helped. His language skills have developed and he’s learned lots of new words“.

The visits will continue for 12 months.  The coordinator will continue to review the progress with the family, and develop the support plan to meet their changing needs.

Esther Black

We speak at the Parliament

We went to the Scottish parliament yesterday to talk about the importance of Befriending.

Maria, a volunteer, and Remi, a parent spoke to MSPs at the Befriending Impact event organised by Befriending Networks. They powerfully described the loneliness of early parenthood and how home visits from volunteers can raise parent’s confidence.

We also heard fascinating stories from other volunteer organisations including Food Train, COVEY, Epilepsy Connexion and Edinburgh Headway.

 

Look, someone like me!

Helen Gault is the Antenatal Coordinator supporting families before and after their babies are born,in Edinburgh.

This week I took a Mum and her 12 week old baby to a PEEP group.

Jill has been suffering from anxiety and has not been feeling able to go out much since her baby,Lily’s birth.

“I have forgotten how to have a conversation with people” she said, “people are talking about doing this and that, and I just sit there.”

It has taken us a few weeks to work up to getting to the group, but this week Jill decided that she was going to push herself despite still feeling very anxious. We got to the group first and settled Lily on one of the play mats, she loved looking around at all the new colours and shapes and lay chatting away.

There were only a couple of other Mums there with their babies and Jill found that she was able to join in with the conversations, which were mainly about nappies and sleep! The babies created a distraction whenever there was a lull in conversation.

Lily got a bit bored lying down so Jill sat her up on her knee. Lily suddenly noticed Mia sitting across from her and was fascinated. Jill said that this was the first time that Lily had seen another baby. Mia was smiling and Lily smiled and babbled back.

At the end of the group, Jill said that she had loved seeing how much Lily had got out of it and that she had actually really enjoyed it. She was glad she had pushed herself to go and said that she would come again next week.

Going along to the group helped Jill feel better and gain a little confidence, Lily experienced new surroundings and interaction with peers and other adults. Hopefully Jill will continue to attend and feel less isolated and less overwhelmed and anxious.

The power of a volunteer armed with a Bookbug!

Have you ever met a Bookbug?  They are delightfully fluffy yellow creatures that love to help little children to use books.  Our volunteers often take a Bookbug with them when they visit the families they are supporting

Recently a family in Midlothian was referred to Home Link Family Support as mum was feeling quite isolated.  Dad often away with work and mum felt stuck at home with her 3-year-old daughter and 1-year-old son.  The family were new to the area and mum felt unable to get out with the kids, tired and the thought of playing and reading with them overwhelmed her at times.

A Home Link Family Support coordinator met the family and spent some time getting to know them, and then matched them with a weekly volunteer.  The volunteer had recently attended Book Bug At Home training which was part of Home Link’s Volunteer training opportunities.  This meant the volunteer felt confident about singing and reading with children, and was able to take along her Bookbug and a wonderful bag of books and resources.  The kids loved her weekly visits and looked forward to having cuddles with Bookbug while exploring the books together.

The volunteer visited every Tuesday, for a year and her visits included many other activities such as trips to the park, the library and the museum. Gradually mum was able to see how well the kids responded to books and Book Bug and she started to get involved. When dad came home from work, he was happy to join in too.  When the match ended both Mum and Dad said what a huge difference this had made – books, rhymes and singing had become a regular fun part of family life and that the children would often ask for books and songs before bed.

Rachel Almeida

Midlothian Young Parents Support Coordinator