Do you want to refer a family?

baby and mobile phone

Do you want to refer a family?

You can refer families to our four services. Or you can refer yourself

Contact Michele Milligan - 0131 661 0890 or email

To refer yourself call us, email  or ask your Health Visitor.

NHS professionals wishing to refer families, please use the forms in the grey boxes at the base of this page. We have an NHS secure email:

Referral form is a the bottom of this page

Referral Criteria for Antenatal Service, Young Parents Support and Systemic Family Counselling Services

Due to the possible complexity of support needs that family may have, we ask that you make direct contact with our practitioners for these  services, allowing you to have an informal discussion about the family needs, in confidence, before making a referral.

Referral Criteria - for Family Support Service

  •     Families with at least one child under five or expecting a baby

  •     Live in Edinburgh or Midlothian

  •     Willing and able to engage in the service
  •     Experiencing some form of difficulty

Support will consist of:

  • Home visits from a volunteer for two hours on a weekly basis for up to one year
  • Support to access activities in the community, such as parent & toddler groups, baby massage, taking the children out to the park
  • Support at home to play with the children, help to  get into routines
  • Someone to talk to and enjoy some company

How we will do it

When we receive your referral, (the forms are at the end of this page) our Deputy Manager will contact you to let you know if the family can be matched immediately and if not, how long they may have to wait.

A Coordinator will then contact the family to arrange an assessment visit at home. When a suitable volunteer is available, the Coordinatorwill introduce them to the family. We match our families carefully to ensure everyone will have a good experience.

Getting it right for every child

There is an expectation that in making a referral there is a willingness to work jointly with Home Link Family Support and other relevant agencies at appropriate stages to support the delivery of the Child’s Plan where relevant. More info on GIRFEC

Length of support and monitoring

The Befriender can visit the family for up to one year. Throughout the period of support there will be regular reviews with both the family and the volunteer carried out by the Cooordinator. The befriending relationship will be monitored to reflect on the goals set and the progress made. There will be contact either face-to-face or by phone at least every four weeks.

The Coordinator will also be the link between the volunteer and other professionals involved with the family, and can attend Core Groups and Case Conferences where necessary

Feeling valued

We are mindful that our volunteers offer their time and support without payment and we value this contribution highly. To protect the interests of our volunteers, we ask that there is a reasonable assurance that the families referred are willing and able to engage with the service. While non-engagement is frustrating for paid workers, it is extremely discouraging for volunteers and, if persistent, can result in the volunteer withdrawing.

Download our referral form from the boxes below, (it may be slow to download) and send it to: Michele Milligan, Deputy Mananger, Home Link Family Support, 1 Dalkeith Road Mews, Edinburgh, EH16 5GA

Further info: email    Phone: 0131661 0890